tag:teachable.statuspage.io,2005:/historyTeachable Status - Incident History2024-03-28T08:50:57-04:00Teachabletag:teachable.statuspage.io,2005:Incident/203821012024-03-27T21:45:16-04:002024-03-27T21:45:16-04:00Unusually High Processing Queue<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>21:45</var> EDT</small><br><strong>Resolved</strong> - The issue causing unusually high processing queue latency has been resolved. Background jobs are now processing without delay as the queue has cleared. We thank you for your patience and apologize for any inconvenience this may have caused. If you experience any further issues, please don't hesitate to reach out to our support team.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>19:22</var> EDT</small><br><strong>Update</strong> - We are making progress and actively attempting to adjust our infrastructure to clear queues, but we still don’t have a clear ETA for resolution</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>17:40</var> EDT</small><br><strong>Monitoring</strong> - We're experiencing unusually high processing queue latency, which may lead to delays in processing background jobs. We're monitoring and response times are trending towards normal. We expect that all jobs initiated during this latency will process as the queue clears.</p>tag:teachable.statuspage.io,2005:Incident/203537412024-03-27T13:00:02-04:002024-03-27T13:00:02-04:00Scheduled Maintenance (3/26/2024 through 3/27/2024)<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>13:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>09:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>15:29</var> EDT</small><br><strong>Scheduled</strong> - We've planned an internal system enhancement, scheduled for March 26, 2024 through March 27, 2024, beginning at 9:00AM ET. We don't anticipate any service interruptions or downtime during this period, but we'll monitor progress closely and make sure to keep this page updated should anything arise.</p>tag:teachable.statuspage.io,2005:Incident/202717972024-03-20T11:00:56-04:002024-03-20T11:00:57-04:00Scheduled Maintenance (3/18/2024 through 3/20/2024)<p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>11:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>09:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>14:12</var> EDT</small><br><strong>Scheduled</strong> - We've planned an internal system enhancement, scheduled for March 18, 2024 through March 20, 2024, beginning at 9:00AM ET. We don't anticipate any service interruptions or downtime during this period, but we'll monitor progress closely and make sure to keep this page updated should anything arise.</p>tag:teachable.statuspage.io,2005:Incident/202367292024-03-15T10:21:15-04:002024-03-15T10:21:15-04:00Students unable to access purchased products<p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>10:21</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>15:30</var> EDT</small><br><strong>Identified</strong> - Identified - Our team has identified a technical issue preventing some students from accessing their purchased products. In these cases, creators are experiencing delayed payouts. Our team is working hard to understand the root cause and to remedy the situation as quickly as possible. We understand the impact this has on both creators and students, and are treating this as a top priority</p>tag:teachable.statuspage.io,2005:Incident/202251312024-03-12T10:26:59-04:002024-03-12T10:52:36-04:00Platform Latency<p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>10:26</var> EDT</small><br><strong>Resolved</strong> - We’ve successfully identified and mitigated the root cause of earlier, intermittent unavailability across the platform. All creators and their students should now be experiencing usual platform functionality. We apologize for the inconveniences this has caused and thank you for your patience.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>09:46</var> EDT</small><br><strong>Identified</strong> - We are currently investigating intermittent outages that may result in increased load times across Teachable's platform. Our development team is actively addressing the situation. We will provide updates as soon as they become available.</p>tag:teachable.statuspage.io,2005:Incident/202218422024-03-12T03:56:56-04:002024-03-12T03:56:58-04:00Timeouts and Server Errors<p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>03:56</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>02:26</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating the issue.</p>tag:teachable.statuspage.io,2005:Incident/202090322024-03-10T16:24:16-04:002024-03-10T16:24:16-04:00Downtime across platform<p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>16:24</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>16:23</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>16:04</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating reports of downtime across the platform.</p>tag:teachable.statuspage.io,2005:Incident/201858342024-03-07T17:01:27-05:002024-03-07T17:01:28-05:00Community pages outage<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>17:01</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>10:37</var> EST</small><br><strong>Monitoring</strong> - We have successfully resolved the issue impacting Community pages. We will continue to monitor the situation and share any further updates.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>10:28</var> EST</small><br><strong>Investigating</strong> - We've identified a problem preventing Community pages from loading across all schools and are actively working on a solution.</p>tag:teachable.statuspage.io,2005:Incident/201686232024-03-06T10:44:10-05:002024-03-06T10:44:11-05:00Experiencing slowdown across platform.<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>10:44</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>22:33</var> EST</small><br><strong>Monitoring</strong> - Our team has resolved the issue and we are monitoring.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>17:43</var> EST</small><br><strong>Identified</strong> - We've successfully identified the root causes of slower-than-usual platform load times and are actively deploying a fix. We anticipate seeing improvements by 6pm ET as we return to our usual platform functionality. Thank you for your patience.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>12:27</var> EST</small><br><strong>Investigating</strong> - We are currently investigating.</p>tag:teachable.statuspage.io,2005:Incident/201602972024-03-05T20:18:54-05:002024-03-05T20:18:55-05:00Delay in payouts for creators leveraging Teachable's Monthly Payment Gateway<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>20:18</var> EST</small><br><strong>Resolved</strong> - Our team has resolved the payouts for creators leveraging Teachable's Monthly Payment Gateway. Payouts originally scheduled for Friday, March 1, 2024 have been successfully transferred from Teachable to respective PayPal accounts as of 8pm EST on March 5, 2024.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>11:34</var> EST</small><br><strong>Update</strong> - Our team continues to actively address the issue affecting timely payouts for creators leveraging Teachable's Monthly Payment Gateway. Resolving this issue and ensuring prompt payouts remains our top priority. We recognize the urgency of this matter and will provide further updates as soon as possible.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>15:44</var> EST</small><br><strong>Identified</strong> - We've identified a delay in payouts for creators leveraging Teachable's Monthly Payment Gateway. These payouts were originally scheduled for March 1, 2024. Our team is actively working to resolve this issue and deploy a fix so creators' payouts are delivered as quickly as possible. We understand the importance of this situation and are taking it very seriously. We'll share an update as soon as possible.</p>tag:teachable.statuspage.io,2005:Incident/201597882024-03-04T15:03:14-05:002024-03-04T15:03:15-05:00Admin pages are not loading<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>15:03</var> EST</small><br><strong>Resolved</strong> - The widespread outages impacting page loading across the Teachable platform have been resolved. All services are now functioning as expected. We apologize for any inconvenience this may have caused and appreciate your patience. If you encounter any further issues, please don't hesitate to reach out to our support team."</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>14:20</var> EST</small><br><strong>Investigating</strong> - We are currently facing widespread outages impacting page loading across the Teachable platform. Our team is actively investigating the issue.</p>tag:teachable.statuspage.io,2005:Incident/201591162024-03-04T13:11:13-05:002024-03-04T13:11:15-05:00Major Outage<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>13:11</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>13:07</var> EST</small><br><strong>Identified</strong> - We've deployed a fix after identifying the issue that was impacting school load times and platform functionality for creators and students. Both parties should now have functionality restored, though some users may still encounter delays in the short term as we get to a complete resolution. We understand the importance of this issue—our team is on it.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>12:46</var> EST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>12:41</var> EST</small><br><strong>Investigating</strong> - We are experiencing large scale outages. This results in increased load times and decreased functionality across Teachable's platform. We are investigating.</p>tag:teachable.statuspage.io,2005:Incident/201469692024-03-02T20:46:16-05:002024-03-02T20:46:16-05:00Unusually High Processing Queue<p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>20:46</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>20:02</var> EST</small><br><strong>Investigating</strong> - We're actively investigating an issue with our asynchronous jobs, causing delays in various areas of the platform, particularly user updates and emails. We expect that all jobs initiated during this latency will process as the queue clears.</p>tag:teachable.statuspage.io,2005:Incident/201436012024-03-02T08:55:05-05:002024-03-02T08:55:05-05:00Users may not be able to receive emails from Teachable.<p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>08:55</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>07:44</var> EST</small><br><strong>Investigating</strong> - We are currently investigating the issue.</p>tag:teachable.statuspage.io,2005:Incident/200792512024-02-26T12:31:04-05:002024-02-26T13:32:09-05:00Issue with school login<p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>12:31</var> EST</small><br><strong>Resolved</strong> - The login issue for custom domain users has been successfully resolved. If you were impacted by this issue and updated your domain as a temporary workaround, you are welcome to either maintain the new one or change it back to its original. Thank you for your patience as we worked to get this resolved as quickly as possible.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>09:45</var> EST</small><br><strong>Investigating</strong> - We are currently investigating an issue that is affecting login for schools with a custom domain</p>tag:teachable.statuspage.io,2005:Incident/200591622024-02-23T18:00:58-05:002024-02-24T22:02:32-05:00Community page not loading<p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>18:00</var> EST</small><br><strong>Resolved</strong> - Community products are now successfully loading for creators and students after an earlier incident. Thank you for your patience as our team worked to resolve this issue as quickly as possible. Tip: In some cases, you may need to clear your browser cache and cookies. For more details on how to do so, you can visit the “General technical troubleshooting” section of our Help Center https://support.teachable.com/hc/en-us/articles/115000115971-Commonly-Asked-Questions#h_01HBQVEBDKTPQ2EM1ZK79PMZFP.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>17:02</var> EST</small><br><strong>Investigating</strong> - We're aware of an issue where Community pages are not loading for all schools and currently investigating a fix.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>12:26</var> EST</small><br><strong>Identified</strong> - We've identified the issue and are currently deploying a fix.</p>tag:teachable.statuspage.io,2005:Incident/200488782024-02-23T15:55:59-05:002024-02-23T15:55:59-05:00Degraded performance for downloaded course certificates<p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>15:55</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>11:56</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>10:22</var> EST</small><br><strong>Identified</strong> - We've identified the root cause and are working on a resolution.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>17:58</var> EST</small><br><strong>Update</strong> - We're continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>10:06</var> EST</small><br><strong>Investigating</strong> - Some certificates are unable to be opened after being downloaded. We are investigating the issue.</p>tag:teachable.statuspage.io,2005:Incident/199701932024-02-14T20:00:57-05:002024-02-14T20:00:57-05:00Planned Maintenance - February 14<p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>20:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>19:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>17:12</var> EST</small><br><strong>Scheduled</strong> - We have planned a deliberate internal system enhancement, scheduled for February 14 at 7:00 PM EST. The anticipated duration for implementation and testing is approximately an hour, and we do not expect any service interruptions or downtime during this period.</p>tag:teachable.statuspage.io,2005:Incident/199339602024-02-07T16:21:44-05:002024-02-07T16:21:44-05:00Problem accessing Teachable community<p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>16:21</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>16:21</var> EST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>16:14</var> EST</small><br><strong>Investigating</strong> - We are aware of an issue causing community not to be available and are working on a fix.</p>tag:teachable.statuspage.io,2005:Incident/197305022024-01-18T16:57:15-05:002024-01-18T16:57:15-05:00Temporary Payout Delays<p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>16:57</var> EST</small><br><strong>Resolved</strong> - We can now confirm all pending payouts have been completed. Thank you for your patience and we sincerely apologize for the concern this may have caused—we very much understand the trust you put in us when it comes to your money.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>17:32</var> EST</small><br><strong>Update</strong> - Our team is actively addressing the issue and will be incrementally processing payouts over the next 48 hours. We anticipate returning to our regular cadence by the end of the week. We apologize for any inconvenience this may have caused. Thank you for your patience and understanding.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>18:04</var> EST</small><br><strong>Monitoring</strong> - Payout delays over the weekend are being resolved. We're actively monitoring and will update as necessary.</p>tag:teachable.statuspage.io,2005:Incident/190876862023-12-04T20:53:19-05:002023-12-04T20:53:19-05:00Klarna temporarily disabled<p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>20:53</var> EST</small><br><strong>Resolved</strong> - We have reinstated the Klarna payment method on Student Checkout.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>17:32</var> EST</small><br><strong>Update</strong> - Our efforts to fix the Klarna payment issue on Student Checkout are ongoing. We appreciate your patience and will keep you informed as we make progress.</p><p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>15:47</var> EST</small><br><strong>Identified</strong> - Klarna payment option is currently unavailable on Student Checkout. We are working to resolve an issue and will restore this payment method as soon as possible.</p>tag:teachable.statuspage.io,2005:Incident/192375542023-11-28T15:30:00-05:002023-12-01T14:35:12-05:00Incorrect aggregated sales data displayed<p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>15:30</var> EST</small><br><strong>Resolved</strong> - Creators experienced discrepancies on their admin dashboards, with incorrect totals and sales data.</p>tag:teachable.statuspage.io,2005:Incident/191916182023-11-21T22:07:23-05:002023-11-21T22:07:24-05:00Video Player Temporary Unavailable<p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>22:07</var> EST</small><br><strong>Resolved</strong> - The video player issue is resolved.</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>22:00</var> EST</small><br><strong>Monitoring</strong> - We've deployed a fix and we're monitoring.</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>20:27</var> EST</small><br><strong>Identified</strong> - We've identified the cause of video player issue and we're currently working on a fix.</p>tag:teachable.statuspage.io,2005:Incident/190117232023-11-03T14:54:03-04:002023-11-03T14:54:04-04:00Degraded performance<p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>14:54</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>13:03</var> EDT</small><br><strong>Update</strong> - The issue resulting in increased load times has been successfully resolved. Our team is maintaining close monitoring of the situation. We appreciate your understanding.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>11:53</var> EDT</small><br><strong>Monitoring</strong> - Large scale outages amongst one or more of our service providers have resulted in increased load times and decreased functionality across Teachable's platform. Our development team is closely monitoring the situation. We will provide updates as soon as they become available.</p>tag:teachable.statuspage.io,2005:Incident/188429422023-10-18T13:45:33-04:002023-10-18T13:45:34-04:00Users are unable to create new schools<p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>13:45</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>13:26</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>