Significant delays due to processing queue latency

Incident Report for Teachable

Resolved

We've identified and dealt with the cause of this issue, and don't expect further delays at this time.

Posted Jul 29, 2021 - 11:05 EDT

Monitoring

We have finished processing our queue backlog. We will continue to monitor the situation and determine ways to prevent it from recurring.

Posted Jul 28, 2021 - 11:09 EDT

Investigating

We're actively investigating an issue with our asynchronous jobs, causing delays in various areas of the platform, particularly user updates and emails. We expect that all jobs initiated during this latency will process as the queue clears.

Posted Jul 28, 2021 - 09:49 EDT

This incident affected: Student View and Admin Panel.