We've confirmed that earnings displays, and transfers are back on schedule. Thank you for your patience!
Posted May 30, 2025 - 13:34 EDT
Update
A fix has been implemented and the team is currently monitoring. Please note that for all impacted creators, all transactions that occurred during this time will process as expected and the money associated is safe. Impacted earnings are delayed by 24 hours and are set to transfer to Stripe Express by May 30th in the early morning (EST).
Posted May 29, 2025 - 14:25 EDT
Monitoring
We have put in a fix, and are currently monitoring. Some creators can expect delayed earnings to be transferred to Stripe Express accounts in the next day
Posted May 29, 2025 - 14:14 EDT
Investigating
We're investigating an issue for some schools resulting in a delay in earnings being displayed and purchase-related emails being sent. Some earnings are also delayed in transfer. Our team is working as quickly as possible to identify the root cause and resolve the problem