High latency on Teachable pages

Incident Report for Teachable

Resolved

This incident has been resolved.

Posted Oct 11, 2022 - 13:22 EDT

Update

We have made some updates to address the slowness; the application is currently stable and we're continuing to monitor to ensure the system is restored to operational status

Posted Oct 11, 2022 - 12:04 EDT

Monitoring

Large scale outages amongst one or more of our service providers have resulted in increased load times and decreased functionality across Teachable's platform. Our development team is closely monitoring the situation. We will provide updates as soon as they become available.

Posted Oct 11, 2022 - 11:13 EDT

Investigating

There is high latency on Teachable pages, causing slowness to our application. We are actively investigating the issue and hope to have it resolved shortly

Posted Oct 11, 2022 - 07:11 EDT

This incident affected: Checking Out / Payment Processing, Student View, and Admin Panel.