Students unable to access purchased products

Incident Report for Teachable

Resolved

This incident has been resolved

Posted Mar 15, 2024 - 10:21 EDT

Identified

Identified - Our team has identified a technical issue preventing some students from accessing their purchased products. In these cases, creators are experiencing delayed payouts. Our team is working hard to understand the root cause and to remedy the situation as quickly as possible. We understand the impact this has on both creators and students, and are treating this as a top priority

Posted Mar 13, 2024 - 15:30 EDT

This incident affected: Student Experience (Checkout) and teachable.com.